Last Updated: January 2025
These Terms of Service ("Terms") govern your use of the CareCorePlus certification platform and services. By accessing or using our services, you agree to be bound by these Terms.
Welcome to CareCorePlus
CareCorePlus provides a modern, trusted, and affordable national credentialing platform that makes quality care training widely accessible through fast, transparent certification. Our mission is to address the care workforce crisis by removing barriers that limit the growth of qualified professionals.
Agreement to Terms
By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you may not use our services.
These Terms apply to all users of our platform, including training providers seeking certification, organizations verifying credentials, and individuals accessing certification information.
Our Services
CareCorePlus provides certification services for training programs across multiple care disciplines:
Certification Services
- •Training program evaluation and certification
- •Competency framework development and assessment
- •Certificate issuance and credential verification
- •Renewal and maintenance services
Platform Access
- •Online application and submission portal
- •Progress tracking and status updates
- •Resource library and standards documentation
- •Customer support and consultation
Service Availability
While we strive to maintain continuous service availability, we may occasionally need to interrupt service for maintenance, updates, or technical issues. We will provide advance notice when possible and work to minimize any disruptions.
User Accounts and Responsibilities
Account Creation and Management
To access our certification services, you must create an account and provide accurate, complete information:
- •Accurate Information: You must provide truthful and current information about yourself and your organization
- •Account Security: You are responsible for maintaining the confidentiality of your login credentials
- •Authorized Use: Only authorized representatives may create accounts on behalf of organizations
- •Updates: You must promptly update your account information when changes occur
User Conduct and Prohibited Activities
When using our platform, you agree to conduct yourself professionally and refrain from:
Platform Misuse
- • Attempting to gain unauthorized access
- • Interfering with platform operation
- • Using automated tools without permission
- • Reverse engineering our systems
Content Violations
- • Submitting false or misleading information
- • Uploading malicious or harmful content
- • Violating intellectual property rights
- • Sharing confidential information improperly
Organizational Authority
If you are using our services on behalf of an organization, you represent and warrant that:
- •You have the authority to bind the organization to these Terms
- •The organization has the legal right to operate training programs
- •All submitted information is accurate and complete
- •The organization will comply with all applicable laws and regulations
Certification Process and Standards
Application Process
Our certification process is designed to be transparent, efficient, and thorough:
Application Submission
Complete online application with required documentation
Initial Review
Preliminary assessment and documentation verification
Detailed Evaluation
Comprehensive assessment against quality standards
Certification Decision
Final determination and certificate issuance
Quality Standards Compliance
All training programs must meet our comprehensive quality standards framework:
Core Competency Domains
- • Person-Centered Support
- • Health & Wellness
- • Safety & Wellbeing
- • Community Inclusion
- • Communication & Relationships
- • Professional Development
Program Evaluation Dimensions
- • Instructional Design Quality
- • Assessment Methods
- • Practical Application
- • Instructor Qualifications
- • Program Implementation
- • Continuous Improvement
Certification Decisions
We reserve the right to make certification decisions based on our professional judgment and established standards:
- •Approval: Programs meeting all standards receive full certification
- •Conditional Approval: Programs may receive certification with specific requirements for improvement
- •Denial: Programs not meeting minimum standards will be denied certification with detailed feedback
- •Appeals: Organizations may appeal decisions through our formal appeals process
Intellectual Property Rights
Our Intellectual Property
CareCorePlus owns all rights to our platform, standards, assessment tools, and related materials:
- •Platform Technology: Our certification platform, including software, databases, and user interfaces
- •Standards Framework: Our quality standards, competency frameworks, and evaluation methodologies
- •Assessment Tools: Evaluation instruments, rubrics, and assessment protocols
- •Brand Elements: CareCorePlus name, logos, trademarks, and marketing materials
Your Content and Information
You retain ownership of the training materials and content you submit, while granting us necessary rights to provide our services:
License Grant
By submitting content for certification, you grant CareCorePlus a limited, non-exclusive license to:
- • Review and evaluate your training materials
- • Store materials securely during the certification process
- • Use anonymized examples for standards development
- • Share information as necessary for verification purposes
Certification Marks and Credentials
Upon successful certification, you receive specific rights to use our certification marks:
- •Certification Logo: Right to display CareCorePlus certification marks on approved materials
- •Credential Claims: Permission to claim certification status in marketing and documentation
- •Usage Guidelines: Compliance with our brand guidelines and certification mark usage policies
- •Revocation Rights: We reserve the right to revoke permission if certification standards are not maintained
Warranties and Disclaimers
Our Commitments
We are committed to providing quality certification services and stand behind our work:
Service Quality
We will perform our certification services with professional competence and in accordance with our published standards and timelines.
Platform Reliability
We will maintain our platform with reasonable availability and implement appropriate security measures to protect your information.
Important Disclaimers
Limitation of Warranties
While we strive for excellence, our services are provided "as is" and we make no warranties beyond those explicitly stated in these Terms.
- • We do not guarantee that certification will result in regulatory approval
- • We cannot ensure that certified programs will meet all state-specific requirements
- • Platform availability may be interrupted for maintenance or technical issues
- • Certification does not guarantee employment outcomes or business success
Regulatory Compliance
Important information about regulatory requirements and compliance:
Your Responsibility for Compliance
While our certification indicates that your training program meets our quality standards, you remain responsible for ensuring compliance with all applicable federal, state, and local regulations in your jurisdiction.
We strongly recommend consulting with legal counsel and regulatory bodies to ensure your training programs meet all applicable requirements in your operating locations.
Limitation of Liability
To the fullest extent permitted by law, CareCorePlus limits its liability for damages that may arise from your use of our services:
Types of Damages
Our liability is limited for both direct and indirect damages, including but not limited to:
Direct Damages
- • Lost profits or revenue
- • Business interruption costs
- • Additional certification expenses
- • Training program development costs
Indirect Damages
- • Consequential damages
- • Punitive damages
- • Loss of goodwill or reputation
- • Third-party claims
Maximum Liability
In no event shall our total liability for all claims related to our services exceed the amount you paid to CareCorePlus in the twelve months preceding the event giving rise to the claim.
This limitation applies regardless of the legal theory under which damages are sought, including contract, tort, negligence, or strict liability.
Exceptions
These limitations do not apply to:
- •Our intentional misconduct or gross negligence
- •Violations of intellectual property rights
- •Breaches of confidentiality obligations
- •Damages that cannot be limited under applicable law
Indemnification
You agree to defend, indemnify, and hold harmless CareCorePlus from certain claims and damages arising from your use of our services:
Your Indemnification Obligations
You will indemnify us against claims arising from:
- •Submission of False Information: Claims resulting from inaccurate or misleading information provided in your application
- •Intellectual Property Violations: Claims that your submitted materials infringe third-party rights
- •Unauthorized Use: Claims arising from misuse of our certification marks or credentials
- •Regulatory Violations: Claims resulting from your failure to comply with applicable laws and regulations
- •Terms Violations: Claims arising from your violation of these Terms of Service
Scope of Indemnification
Your indemnification obligations include covering our reasonable attorneys' fees, court costs, and any damages or settlements, provided that:
- • We promptly notify you of any claim
- • We allow you to control the defense and settlement
- • We provide reasonable cooperation in the defense
- • You do not settle without our written consent
Termination and Suspension
Termination by You
You may terminate your account and stop using our services at any time:
- •Account Closure: Contact us to request account deletion
- •Data Export: Request your data before account closure
- •Certification Status: Existing certifications remain valid through their expiration dates
- •Outstanding Obligations: Payment and compliance obligations survive termination
Termination by CareCorePlus
We may suspend or terminate your access to our services in certain circumstances:
Immediate Termination
For serious violations, we may terminate immediately:
- • Fraudulent or misleading submissions
- • Violation of intellectual property rights
- • Harmful or malicious platform use
- • Repeated violations after warnings
Termination with Notice
For other violations, we provide notice and opportunity to cure:
- • Non-payment of fees
- • Minor Terms violations
- • Failure to respond to requests
- • Non-compliance with requirements
Effect of Termination
Upon termination of your account:
- •Access to our platform will be immediately revoked
- •Existing certifications may be revoked if termination was for cause
- •Your right to use our certification marks will be terminated
- •We will retain necessary records as required by law and regulation
Dispute Resolution
Preferred Resolution Process
We believe most disputes can be resolved through direct communication and good faith negotiation:
Direct Contact
Contact our support team to discuss the issue
Management Review
Escalate to management for resolution
Mediation
Voluntary mediation if direct resolution fails
Certification Appeals Process
If you disagree with a certification decision, we provide a formal appeals process:
Appeals Procedure
- •Timeline: Appeals must be submitted within 30 days of the certification decision
- •Documentation: Provide detailed grounds for appeal with supporting evidence
- •Review Panel: Independent review by qualified experts not involved in the original decision
- •Decision: Final written decision within 30 days of complete appeal submission
Legal Proceedings
For disputes that cannot be resolved through our preferred processes:
- •Governing Law: These Terms are governed by the laws of Delaware without regard to conflict of law principles
- •Jurisdiction: Any legal proceedings must be filed in the state or federal courts located in [Location]
- •Time Limitation: Legal claims must be filed within one year of the event giving rise to the claim
General Provisions
Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements you enter into with CareCorePlus, constitute the entire agreement between you and us regarding our services.
Modifications
We may update these Terms from time to time. We will notify you of material changes and provide at least 30 days' notice before they take effect.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Assignment
You may not assign these Terms without our written consent. We may assign our rights and obligations to any successor or affiliate.
Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.
Thank You for Choosing CareCorePlus
These Terms of Service reflect our commitment to transparent, professional relationships that support our shared mission of improving care workforce development. By working together under these clear terms, we can focus on what matters most: making quality care training accessible to all.