Our Commitment to Accessibility
At CareCorePlus, accessibility isn't just a compliance requirement—it's fundamental to our mission of making quality care training accessible to all. We believe that digital accessibility and inclusive training design go hand in hand with creating a more equitable care workforce.
Why Accessibility Matters to Us
The care industry serves diverse populations, including many individuals with disabilities. Training programs that are truly accessible create better care providers who understand the importance of inclusion and accommodation. When we make our platform accessible, we:
Enable Inclusive Participation
Ensure that all training providers can access certification regardless of abilities or assistive technology needs.
Model Best Practices
Demonstrate the accessibility principles we expect certified training programs to incorporate.
Support Universal Design
Create experiences that work better for everyone, not just people with disabilities.
Advance Our Mission
Remove barriers to certification that could limit workforce diversity and representation.
Accessibility Standards and Compliance
We are committed to meeting and exceeding recognized accessibility standards to ensure our platform is usable by everyone:
WCAG 2.1 AA Compliance
Our platform is designed to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which include:
Perceivable
- • Alternative text for all images and graphics
- • Sufficient color contrast ratios (4.5:1 for normal text)
- • Resizable text up to 200% without loss of functionality
- • Audio descriptions and captions where applicable
Operable
- • Full keyboard navigation support
- • No content that causes seizures or vestibular disorders
- • Sufficient time limits with user control
- • Clear navigation and way-finding
Understandable
- • Plain language and clear instructions
- • Predictable navigation and functionality
- • Input assistance and error identification
- • Consistent layout and terminology
Robust
- • Compatible with assistive technologies
- • Valid, semantic HTML markup
- • ARIA labels and descriptions where needed
- • Cross-browser and cross-device compatibility
Section 508 Compliance
As a platform serving training providers that may work with government agencies, we ensure compliance with Section 508 of the Rehabilitation Act, which requires federal agencies to make their electronic information accessible to people with disabilities.
ADA Compliance
We design our platform to meet the accessibility requirements of the Americans with Disabilities Act (ADA), ensuring equal access to our certification services for all users.
Accessibility Features
Our platform includes specific features designed to support users with diverse needs and assistive technologies:
Visual Accessibility
- •High Contrast Design: Clear visual hierarchy with sufficient color contrast
- •Scalable Text: All text can be enlarged up to 200% without horizontal scrolling
- •Alternative Text: Descriptive alt text for all meaningful images and graphics
- •Focus Indicators: Clear visual indicators for keyboard navigation
Motor Accessibility
- •Keyboard Navigation: Full platform functionality available via keyboard
- •Large Click Targets: Buttons and links sized for easy interaction
- •Timeout Extensions: Option to extend session timeouts when needed
- •Error Prevention: Clear validation and confirmation before critical actions
Cognitive Accessibility
- •Clear Language: Plain language and simple sentence structure
- •Consistent Navigation: Predictable layout and navigation patterns
- •Progress Indicators: Clear status updates and process guidance
- •Error Assistance: Helpful error messages with correction guidance
Assistive Technology Support
- •Screen Reader Compatible: Proper heading structure and ARIA labels
- •Voice Navigation: Compatible with voice control software
- •Switch Navigation: Support for switch and alternative input devices
- •Browser Compatibility: Works with accessibility features in major browsers
Accessibility in Training Program Standards
Our certification standards include specific requirements for accessibility and inclusion in training programs, ensuring that certified programs create inclusive learning environments:
Inclusive Training Design Standards
Training programs seeking certification must demonstrate accessibility in their design and delivery:
Materials Accessibility
- • Multiple format options (text, audio, visual)
- • Large print and high contrast materials available
- • Screen reader compatible digital content
- • Clear, simple language and layout
Delivery Methods
- • Multiple learning modalities supported
- • Flexible pacing and timing options
- • Alternative assessment methods
- • Accommodation procedures clearly defined
Care Content Requirements
Certified training programs must include content that prepares care workers to support individuals with disabilities:
- •Disability Awareness: Understanding different types of disabilities and their impacts
- •Person-Centered Approaches: Respecting individual preferences and autonomy
- •Communication Strategies: Supporting diverse communication needs and methods
- •Assistive Technology: Understanding and supporting the use of assistive devices
- •Legal Requirements: Understanding ADA and other disability rights laws
Instructor Training Requirements
Instructors delivering certified training programs must demonstrate competency in inclusive teaching practices and disability awareness.
Accessibility Support and Resources
Getting Help with Accessibility
If you encounter accessibility barriers while using our platform or need assistance with accommodations, we're here to help:
Accessibility Support Team
- Email: accessibility@carecoreplus.com
- Phone: Available through customer portal
- Response Time: Within 24 hours
- TTY/TDD: Available upon request
Accommodation Requests
We provide reasonable accommodations to ensure equal access to our certification services:
How to Request Accommodations
- 1. Contact Us: Reach out via email or phone as early as possible in the process
- 2. Describe Your Needs: Let us know what barriers you're experiencing and what would help
- 3. Documentation: Provide any relevant documentation of your accommodation needs
- 4. Collaborative Solution: Work with us to identify effective accommodations
- 5. Implementation: We'll implement agreed-upon accommodations promptly
Common Accommodations
- • Extended time for application completion
- • Alternative document formats
- • Assisted technology setup
- • Modified communication methods
- • Flexible submission deadlines
No Cost for Accommodations
We do not charge additional fees for reasonable accommodations. Accessibility support is part of our commitment to inclusive service delivery.
Ongoing Testing and Improvement
Accessibility is an ongoing commitment that requires continuous testing, feedback, and improvement:
Regular Accessibility Audits
Automated Testing
- • Quarterly automated accessibility scans
- • Integration with development workflow
- • Color contrast and markup validation
- • Cross-browser compatibility testing
Manual Testing
- • Annual third-party accessibility audits
- • User testing with assistive technology users
- • Keyboard and screen reader navigation testing
- • Real-world scenario validation
User Feedback and Reporting
We actively seek feedback from users about accessibility barriers and use this input to prioritize improvements:
Report Accessibility Issues
If you encounter accessibility barriers, please report them to accessibility@carecoreplus.com. Include details about the barrier, your assistive technology (if applicable), and any error messages. We prioritize accessibility issue resolution and will respond within 24 hours.
Continuous Improvement Process
Our accessibility improvement process includes:
- •Issue Tracking: All accessibility issues are logged and prioritized
- •Rapid Response: Critical accessibility barriers addressed within 48 hours
- •Regular Updates: Platform improvements released on a regular schedule
- •Standards Evolution: Regular review of standards and best practices
Accessibility Resources
Additional resources for users, training providers, and organizations interested in accessibility:
Web Accessibility Guidelines
Learn about WCAG 2.1 standards and best practices
w3.org/WAI/WCAG21/quickref/
Section 508 Resources
Government accessibility requirements and guidance
section508.gov
ADA Information
Americans with Disabilities Act resources and requirements
ada.gov
Training Provider Guidance
Resources for creating accessible training programs
Accessibility as a Core Value
Our commitment to accessibility reflects our core belief that quality care training should be accessible to everyone. By creating inclusive experiences and requiring accessibility in certified training programs, we're building a more equitable care workforce that serves all people with dignity and respect.