Last Updated: January 2025
This Privacy Policy explains how CareCorePlus ("we," "our," or "us") collects, uses, protects, and shares your personal information when you use our certification platform and services.
Our Commitment to Privacy
At CareCorePlus, we understand that trust is essential in the care industry. Your privacy is not just a legal requirement for us—it's a fundamental aspect of how we operate. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Privacy Principles
Transparency
We clearly explain what information we collect and how we use it.
Purpose Limitation
We only collect information necessary for certification services.
Data Minimization
We collect the minimum amount of data required to provide our services.
Security First
We implement robust security measures to protect your information.
Information We Collect
Information You Provide Directly
When you use our certification services, we collect information that you voluntarily provide:
- •Account Information: Name, email address, phone number, organization details
- •Certification Applications: Training program details, curriculum information, instructor qualifications
- •Professional Information: Licenses, certifications, educational background, work experience
- •Communication Records: Messages, support requests, feedback, and correspondence
- •Payment Information: Billing address and payment method details (processed securely through third-party processors)
Information We Collect Automatically
When you use our platform, we automatically collect certain technical information:
- •Usage Data: Pages visited, time spent on platform, features used, click patterns
- •Device Information: IP address, browser type, operating system, device identifiers
- •Performance Data: Load times, error reports, system performance metrics
How We Use Your Information
We use your information solely for legitimate business purposes related to providing certification services:
Certification Services
- •Processing certification applications
- •Evaluating training programs and curricula
- •Issuing certificates and credentials
- •Managing renewals and updates
Platform Operations
- •Maintaining and improving our platform
- •Providing customer support
- •Ensuring platform security
- •Analyzing usage patterns for improvements
Communication
- •Sending certification updates and notifications
- •Responding to inquiries and support requests
- •Providing important service announcements
Legal Compliance
- •Meeting regulatory requirements
- •Maintaining certification records
- •Responding to legal requests
How We Share Your Information
We do not sell, rent, or trade your personal information. We only share information in the following limited circumstances:
Certification Verification
We may share certification status and credentials with:
- •Employers verifying employee certifications
- •Regulatory bodies conducting compliance reviews
- •Other certification bodies for reciprocity agreements
Service Providers
We work with trusted third-party service providers who assist with:
- •Payment processing (subject to strict confidentiality agreements)
- •Cloud hosting and data storage
- •Email and communication services
- •Analytics and platform improvement services
Legal Requirements
We may disclose information when required by law, such as in response to court orders, subpoenas, or regulatory investigations, or to protect our rights, property, or safety, or that of our users or the public.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, use, alteration, or disclosure:
Technical Safeguards
- •End-to-end encryption for data transmission
- •Encrypted data storage with industry-standard protocols
- •Multi-factor authentication for account access
- •Regular security audits and vulnerability assessments
Administrative Safeguards
- •Role-based access controls limiting data access
- •Employee training on data privacy and security
- •Incident response procedures for security breaches
- •Regular backup and disaster recovery testing
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours and provide details about the incident, steps we're taking to address it, and actions you can take to protect yourself.
Your Rights and Choices
You have several rights regarding your personal information. Depending on your location, these may include:
Access and Portability
- •Request a copy of your personal information
- •Export your data in a portable format
- •View your certification history and status
Correction and Updates
- •Update your account information
- •Correct inaccurate information
- •Add missing information to your profile
Communication Preferences
- •Opt out of non-essential communications
- •Choose preferred communication methods
- •Update contact preferences
Deletion Requests
- •Request deletion of your account
- •Remove specific information (where permitted)
Note: Some information may be retained for legal compliance or certification verification purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@carecoreplus.com or use our online privacy request form. We will respond to your request within 30 days.
For security purposes, we may need to verify your identity before processing certain requests.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | While account is active plus 3 years | Service provision and certification verification |
| Certification Records | 7 years after certification expires | Regulatory compliance and verification |
| Payment Information | 7 years from transaction date | Financial record keeping and tax compliance |
| Support Communications | 3 years from last contact | Service improvement and dispute resolution |
| Usage Analytics | 2 years from collection | Platform improvement and performance analysis |
Children's Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately at privacy@carecoreplus.com.
International Users
CareCorePlus is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
Data Transfer Protections
When we transfer data internationally, we implement appropriate safeguards to protect your information, including:
- •Standard contractual clauses approved by relevant authorities
- •Encryption and security measures that meet international standards
- •Compliance with applicable data protection regulations
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- •Update the "Last Updated" date at the top of this policy
- •Notify you via email if changes are material or affect your rights
- •Post a notice on our platform highlighting the changes
- •Provide at least 30 days' notice for significant changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Additional Resources
For more information about data protection and your privacy rights, you may find these resources helpful:
Federal Trade Commission
Consumer privacy and data protection information
www.ftc.gov/privacy
State Privacy Laws
Information about state-specific privacy rights
Check your state's consumer protection agency
Data Protection Authorities
For international users with privacy concerns
Contact your local data protection authority
Our Ongoing Commitment to Privacy
Privacy and data protection are not just compliance requirements for us—they're fundamental to building the trust necessary for our mission to transform care credentialing. We continuously review and improve our privacy practices to ensure we're meeting the highest standards.